Refund Policy

Last Updated: August 28, 2026

Thank you for shopping with My HomeBase HQ. We want you to be happy with your purchase and understand exactly what you are receiving before you buy.

Digital Products

All products sold by My HomeBase HQ are digital products unless otherwise stated. No physical product will be shipped.

Because digital products are delivered electronically and cannot be returned once accessed or downloaded, all digital product sales are generally final and non-refundable.

Please review the product description, included materials, file format, and product images carefully before completing your purchase.

Problems With Your Download

If you experience a problem accessing, downloading, or opening your files, please contact us. We will make reasonable efforts to help resolve technical issues and provide replacement files when appropriate.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us. After verifying the duplicate transaction, we may issue a refund for the duplicate purchase.

Damaged or Incorrect Files

If you receive a corrupted, incomplete, or incorrect file, please contact us with details about the issue. We will provide a corrected or replacement file when appropriate.

Change of Mind

We do not generally provide refunds for change-of-mind purchases, accidental purchases other than verified duplicates, or situations where a customer decides they no longer want or need a digital product after purchase.

Product Expectations

Our product descriptions and images are intended to accurately represent the digital products you will receive. Please read the full product description before purchasing to make sure the product meets your needs.

My HomeBase HQ products are organizational and record-keeping tools. They do not constitute professional home inspection, repair, legal, insurance, financial, or safety advice.

Exceptions Required by Law

Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.

Contact Us

If you have questions about your purchase or believe there is a problem with your order, please contact My HomeBase HQ through the contact information provided on our website.

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